FAQs

Q. What kind of download speeds should I expect ?

A. Download speeds vary greatly, depending on your connection speed, computer specifications and ISP's bandwidth allocation. The low side, if you have dial-up, would be around 4-5kb/s, while broadband access comes in at around 2Mb/s. Some users even download as high as 5Mb/s!

Q. How many files can I download ?

A. Files for you to download are unlimited, consisting of over 800,000 GB of data. If you're looking for it online, you'll be sure to find it with us.

Q. Why do I have to pay for this service ?

A. All accounts come with a 1-day trial period, which means that within the 1 day trial period you may try out our service and cancel any time if you are not satisfied. If you do not cancel your account within trial period of your membership, the next day you will be charged the price for the plan you chose upon registration.

Q. What happens if I have a problem with any downloads ?

A. If you have any technical or general issues at all, feel free to create a support ticket. From there, one of our customer service representatives will assist you to the best of their abilities in order to give you a satisfactory result.

Q. What happens if I have a problem with login ?

A. If you have any issues with newly registered account, you could try to reset your password with your registered email, and it's usually caused by heavy load of server grids.

Q. How can I cancel my account ?

A. To cancel your account during the trial period, please refer PayPal and go through the cancellation process to qualify technical requirements.

Q. I can't install BitComet or Transmission by all means, is there another way to open .torrent file ?

A. You could visit http://www.utorrent.com to get the free uTorrent client, it's also compatible with .torrent file.